Privacy policy

Maison L'Escale pays particular attention to protecting your personal data. This policy explains what information may be collected when you use the site, why it is used and what your rights are.

Data controller

The personal data collected through this site is processed by:

Maison L'Escale
8, rue du Sanitas, 41000 Blois
Email: [email protected]
Phone: +33 6 85 46 96 46

Legal form: Particulier
Business ID (SIRET): Particulier

Data collected

When you contact us or make a booking, we may collect the information needed to process your enquiry and your stay, in particular:

• first and last name;
• email address;
• phone number;
• postal address;
• information relating to the stay and the booking;
• the content of the messages you send us.

Certain technical information necessary for the operation and security of the site may also be processed while you browse.

Purposes of processing

Your personal data is used in particular to:

• process and manage your booking requests;
• handle the administrative follow-up of your stay;
• send you the information you need before, during or after your stay;
• respond to your contact enquiries;
• manage invoicing and accounting and legal obligations;
• ensure the proper operation and security of the site.

Your data is not used for commercial prospecting without your consent where such consent is required.

Legal bases

Depending on the nature of the processing, your personal data is processed on the basis of the performance of pre-contractual or contractual measures, in particular to manage bookings and stays; compliance with our legal obligations, in particular accounting and tax obligations; our legitimate interest in ensuring the operation and security of the site; or your consent where it is required, in particular for certain cookies or trackers.

Booking and payment

The booking process is completed through the SuperHote booking engine. In this context, the information needed for the booking may be transmitted to and processed by SuperHote in order to manage your booking.

Online payments are processed by Stripe. Maison L'Escale does not directly collect or store the full details of your bank card.

These providers process certain data in accordance with their own privacy policies and the terms applicable to their services.

Data recipients

Your data is only accessible to the people and providers who need it to manage your enquiry, your booking or your stay.

It may in particular be processed by the technical providers necessary for the operation of the site, the booking engine and payment.

Maison L'Escale does not sell or rent your personal data to third parties for commercial purposes.

Retention period

Personal data is kept for as long as necessary to manage the enquiry, the booking and the stay, then for the periods necessary to comply with our legal obligations or to defend our rights.

Documents relating to accounting or tax obligations are kept for the periods set by the applicable regulations.

Data that is no longer needed is deleted or anonymised.

Cookies and third-party services

The site uses cookies strictly necessary for it to function, in particular for session management and form security.

Some pages also embed the SuperHote booking engine. This third-party service may use its own cookies or trackers necessary for it to function or intended to measure its use.

Where the regulations require it, cookies or trackers that are not strictly necessary are subject to the user's consent.

Your rights

In accordance with the applicable personal data protection regulations, in particular the General Data Protection Regulation (GDPR), you may, depending on your situation, exercise your rights of access, rectification, erasure, restriction of processing and objection, as well as your right to data portability.

You can exercise your rights by contacting: [email protected].

Proof of identity may be requested where necessary to verify the identity of the person making the request.

If, after contacting us, you believe that your rights are not being respected, you may also lodge a complaint with the CNIL (the French data protection authority).

Security

Maison L'Escale implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access, disclosure or alteration.

However, no computer system or method of transmission over the Internet can guarantee absolute security.

Changes to the privacy policy

This policy may be amended to take account of changes to the site, the services used or the applicable regulations.

Last updated: 30 August 2026